FAQ

1. The product that I received was damaged and I want to return it. What do I do?

In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. Please refer to Returns and Refund policy section for details.

write to info@frameoffers.com within 7 days of receipt of the product to report the incident.


2. What is the return policy?

You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to Returns and Refund policy for details. 

 

3. What is the Replacement Garantee?

Our policy doesn’t allow us to replace any product .


4. How can I know the status of my order?

All registered users have the option to track their orders by clicking on Track Order We request all unregistered users to Click here and register today for enhancing your shopping experience.  


5.What happens if I’m not at home when the delivery is made?

Our courier partner will leave a message and will try to deliver it later. Please coordinate the order and delivery such that the recipient is available to accept the delivery at the provided address. The recipient must have a copy of any of the below-mentioned ID proofs and must sign on receiving the product:

• Pan Card 

• Driving License 

• Passport 

• Voter ID Card 

• Aadhar Card 


6.How safe is it to make an online purchase from frameoffers.com?

We at eye world Limited are concerned about the safety and security of our customers. For enhanced security, frameoffers.com does not accept any financial information on its servers. All information entered by the customer is directly received through the payment gateway and are transmitted to their respective banks’ servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).